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CCW UK Summit 2027
A UK summit focused on customer experience, contact centres and AI-led service operations for CX leaders, digital heads and customer service technology providers.
CCW UK Summit is a dedicated summit for senior managers in the UK customer experience and customer service field, addressing unified customer experience, contact centre operations, digital transformation and the implementation of customer service technology, and bringing together industry leaders, innovators and frontline practitioners.
With unified customer experience as its central thread, the summit explores how to integrate fragmented data, break down organisational silos and modernise legacy systems, and how to combine strategy, technology and human empathy amid rising privacy requirements to build smooth, personalised customer experiences that drive loyalty and long-term competitiveness.
Sessions cover customer experience strategy, marketing and service alignment, customer journey design, data governance and privacy, and the use of artificial intelligence in customer service; keynote talks, panel discussions and networking sessions encourage cross-industry experience sharing and business connections.
Attendees are mainly heads of customer experience, customer service, digitalisation and operations. The summit gathers more than 300 leaders in customer engagement and customer experience, with customer service technology companies joining as sponsoring partners, and on-site exchange focuses on service automation, contact centre platforms and intelligent customer service.
Area
Exhibitors
Visitors
Your conference handouts will be distributed on the first morning of the conference (unless otherwise stated in the event program). Additional conference material will be made available on a temporary website after the event. You will be provided with access details for this website at the conference.
Payment must be received prior to the conference.
Payment can be made online by credit card.
Yes, all refreshments and conference lunches have been carefully selected to offer you the best in banqueting. Check the agenda for times.
Yes, you may register onto workshops on site and our registration personnel will be happy to help you.
This varies for each conference. Please do ask at our registration desk if you would like us to assist in facilitating meetings with anyone present to ensure you receive maximum benefit from the day.
The hotel phone number is listed within the conference information. Once registered, you will receive a Hotel & Conference Venue Location Map. Details are also available on the Venue & Accommodation page. Please contact us if you require any further information or assistance.
The cost of the hotel accommodation and travel is not included in the registration fee. Details of the accommodation options are also included within the conference information, and on the Venue & Accommodation page. To take advantage of our corporate accommodation rate, please quote you are attending an IQPC conference when making your reservation.
The dress code at the conference is business casual. The speakers usually come in business attire.
If you have any special needs, disabilities, and/or dietary restrictions that we may address to make your participation at our events more enjoyable, please do let us know when registering.
CCW UK Summit 2027
A UK summit focused on customer experience, contact centres and AI-led service operations for CX leaders, digital heads and customer service technology providers.
CCW UK Summit is a dedicated summit for senior managers in the UK customer experience and customer service field, addressing unified customer experience, contact centre operations, digital transformation and the implementation of customer service technology, and bringing together industry leaders, innovators and frontline practitioners.
With unified customer experience as its central thread, the summit explores how to integrate fragmented data, break down organisational silos and modernise legacy systems, and how to combine strategy, technology and human empathy amid rising privacy requirements to build smooth, personalised customer experiences that drive loyalty and long-term competitiveness.
Sessions cover customer experience strategy, marketing and service alignment, customer journey design, data governance and privacy, and the use of artificial intelligence in customer service; keynote talks, panel discussions and networking sessions encourage cross-industry experience sharing and business connections.
Attendees are mainly heads of customer experience, customer service, digitalisation and operations. The summit gathers more than 300 leaders in customer engagement and customer experience, with customer service technology companies joining as sponsoring partners, and on-site exchange focuses on service automation, contact centre platforms and intelligent customer service.
Area
Exhibitors
Visitors
Your conference handouts will be distributed on the first morning of the conference (unless otherwise stated in the event program). Additional conference material will be made available on a temporary website after the event. You will be provided with access details for this website at the conference.
Payment must be received prior to the conference.
Payment can be made online by credit card.
Yes, all refreshments and conference lunches have been carefully selected to offer you the best in banqueting. Check the agenda for times.
Yes, you may register onto workshops on site and our registration personnel will be happy to help you.
This varies for each conference. Please do ask at our registration desk if you would like us to assist in facilitating meetings with anyone present to ensure you receive maximum benefit from the day.
The hotel phone number is listed within the conference information. Once registered, you will receive a Hotel & Conference Venue Location Map. Details are also available on the Venue & Accommodation page. Please contact us if you require any further information or assistance.
The cost of the hotel accommodation and travel is not included in the registration fee. Details of the accommodation options are also included within the conference information, and on the Venue & Accommodation page. To take advantage of our corporate accommodation rate, please quote you are attending an IQPC conference when making your reservation.
The dress code at the conference is business casual. The speakers usually come in business attire.
If you have any special needs, disabilities, and/or dietary restrictions that we may address to make your participation at our events more enjoyable, please do let us know when registering.
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