International Franchise Show London 2027

There are two stations adjacent to the venue - Custom House and Prince Regent, both are step-free. Please visit the What’s on page or email info@excel.london for advice on the closest recommended entrance and DLR station for the event that you are attending. Excel is a large venue and the central boulevard is 600m long. All public entrances allow for access by wheelchair via low gradient ramps and an automatic door. Once inside the venue, all floors are level, offering unobstructed access. Mobility scooters are free of charge to hire. They are subject to availability so email your enquiry to info@excel.london. Wheelchairs can be hired free of charge, speak to one of the security concierges for assistance. It is not possible to pre-book wheelchairs as they are available on a first come, first served basis. A form of ID (such as a driving licence, a passport, etc.) will be held for the daily period of loans. Excel welcomes all Guide and Assistance Dogs. Guide and Assistance Dog owners have important rights under the Equality Act 2010 meaning they are legally permitted to enter establishments where the public are admitted. If you wish to advise the venue of your planned visit, please contact accessibility@excel.london.

There are baby changing facilities on level 0 in both the male and female toilets in the Boulevard, the red blocks between S9/S10, N10/N11, the Prince Regent DLR east corridor and East Level 0, the baby change facilities are in the disabled toilets. The family room can be found by S9. Inside has two changing mats, chairs for breastfeeding, a microwave to heat up baby food and a bottle warmer. It also contains a sink and toilet. There are 40 toilets for disabled visitors located throughout the venue. You’ll find them near the Business Services centre, located on level 0 between hall entrance N4 and S4, the ICC conference suites on Level 3 and the restaurants and cafes on Level 1 and Level 2.

There are two Note ATMs near the west entrance of the venue by Costa and Orzo Deli, and another Note ATM in the centre of the Boulevard between entrances S6 and N6. There is a Barclays and a Note ATM located on level 0 between N4 and S4. Should the in-venue ATMs run out of cash, there is also an ATM nearby at the Tesco Express. There is a Travelex ATM by the S11 entrance on the Boulevard for currency exchange.

There are power bank rental units spread throughout the Boulevard (next to Venue Services and at hall entrances N4, N7 and S9). You can rent a power bank for £2.00 for the first hour and then it's capped at £4.00 per day. Return the power bank to any Joos unit in London. You also have the option to purchase a power bank outright for £30.00.

Venue cloakrooms are open during event hours. The cloakrooms are located on level 0 (down the stairs, in between hall entrances N4 & S4, next to the Business Centre) and at the east end of the venue on level 0. Please note no items can be stored overnight and cameras, laptop equipment or any other electronic devices cannot be stored in the cloakroom at any time.

Excel welcomes all Guide and Assistance Dogs. Guide and Assistance Dog owners have important rights under the Equality Act 2010 meaning they are legally permitted to enter establishments where the public are admitted. If you wish to advise the venue of your planned visit, please contact info@excel.london. Please be aware that welfare facilities for support animals are not available onsite and all owners will be fully responsible for the action of their animal, which will need to be kept under control and on a lead, harness, or in a pet carrier at all times.

You can approach any Excel staff who can help you with a medical emergency or go to level 0 on the Boulevard and down the stairs by N4/S4. Alternatively, visit the Organisers Office inside the hall.

If you think you've lost something at Excel London, contact SecuritySuite@excel.london. Once notified that their lost property has been found, guests have up to 30 days to collect their item(s) before they are donated to a local charity. If you find any lost property, please take it to the Organisers Office or hand it to a security guard.

The prayer room can be accessed through the grey door next to the S9 entrance on the Boulevard, opposite the International Franchise Show entrance.

We provide 24-hour security throughout the build-up, open days, and breakdown periods of the event. While all reasonable measures are taken to ensure the safety of the venue and exhibition areas, Show Management cannot accept responsibility for any loss, damage, or accident involving exhibitors’ or contractors’ property. A Security Office will be located onsite for the duration of the event. Exhibitors are advised to take the following precautions: ● Do not leave your stand unattended at any time. Ensure that you have sufficient staff available so that your stand is always staffed during show opening hours. This is particularly important during build-up and breakdown periods and once materials have been delivered to your stand. ● Secure valuable items. We recommend hiring a lockable cabinet to store bags, mobile phones, laptops, handbags, and other valuables during the day. Even when staff are present, busy periods may make it difficult to notice if items are removed. ● Ensure you have appropriate insurance cover for your equipment and personal belongings. ● If you have any security concerns or queries, please speak with a Security Officer or the Event Organisers onsite.